Addressing alcohol and drug-related issues: Reducing harm and supporting positive change.


Addressing alcohol and drug-related issues: Reducing harm and supporting positive change.

Give us your feedback

ASCERT is dedicated to strengthening the ways it engages with people who use our services and by enabling them to be more involved in helping design, shape and monitor our services to ensure they continually improve and meet the needs of our local communities. What this means is we are looking to you, to help inform us what works well, what could be better, and to identify how things can be improved in the future, your views are important to us.

We would like to ask you for your views of the services you currently use (or have used), based on your personal experiences. The information you provide will be very helpful in letting us know if there is anything that can be done differently or improved to help you, your family, and other people with similar needs.

Please answer the following questions as best as you can and be honest with your feedback. The survey is completely confidential and your responses will be fully anonymised.


Your Voice Matters

My referral to the service was straightforward and dealt with quickly
I was given sufficient information about the range of services within ASCERT and my local area
I found it easy and convenient to access the service
I feel safe and comfortable when I attend the service
The service is available at the times I need it
The assessment/initial discussion helped me to work out my needs; and how they can best be met
The service I attend encourages and supports me to talk honestly about my wellbeing, substance use and/or mental health needs

At ASCERT we value your support and promise to respect your privacy. The data we gather and hold is managed in accordance with the Data Protection Act (1998) and the General Data Protection Regulations (2018). ASCERT will not disclose, or share, personal information supplied by you to any third-party organization without your consent unless we are legally obligated to do so.  Thank you for completing this survey.

ASCERT’s Charter

We have produced a charter that sets out our commitments to the people we support. 

Voices of Hope

Here you will find video and testimonials from people who have used our services or with lived experience sharing their stories.