Addressing alcohol and drug-related issues: Reducing harm and supporting positive change.


Addressing alcohol and drug-related issues: Reducing harm and supporting positive change.


Managing Potentially Violent Situations MASTER

  • Total Enrolled 0
  • Last Update March 31, 2021



Please note there are no physical interventions or restraints taught on this course.


What Will I Learn?

  • Using interactive delivery with numerous examples this course will examine the main aspects of how to promote safety in potentially violent situations including:
  • 路 Preventing crisis situations from arising
  • 路 Understanding the Conflict Cycle and how to resist this
  • 路 Understand the types of aggression people display
  • 路 De-escalation techniques to defuse conflict
  • 路 How to best to respond to keep self and others safe when a service user is in crisis
  • Post crisis response: helping service users learn, grow and change
  • Consideration of legal context

About the instructor

4.59 (375 ratings)

115 Courses

2332 students



  • This is a virtual course delivered over zoom and the link is provided in the 鈥榙escription鈥 section.
  • You will be sent a reminder with joining instructions prior to the course.
  • Once you have attended the course you will need to return to this page and select 'complete course' to fill in a short course evaluation form, which will release your certificate of completion.
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