Using interactive delivery with numerous examples this course will examine the main aspects of how to promote safety in potentially violent situations including:

· Preventing crisis situations from arising
· Understanding the Conflict Cycle and how to resist this
· Understand the types of aggression people display
· De-escalation techniques to defuse conflict
· How to best to respond to keep self and others safe when a service user is in crisis
Post crisis response: helping service users learn, grow and change
Consideration of legal context

Please note there are no physical interventions or restraints taught on this course.